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Frequently Asked Questions
Most top-ups are delivered instantly after your payment is confirmed. During peak hours or supplier maintenance it can take up to 15 minutes. If your order is still processing after that, check its status on the Track Order page.
First, wait up to 15 minutes and check your order on the Track Order page using the transaction ID from your email receipt. If it still shows as pending or failed, contact us below with your transaction reference and we will resolve it.
If the top-up was already delivered to a valid Player ID, it cannot be reversed — game publishers do not allow credits to be withdrawn. If your order is still processing, contact us immediately with your transaction reference and we will try to stop it.
We accept FPX online banking, popular e-wallets, and debit/credit cards through our secure payment gateway. All prices are in Malaysian Ringgit (MYR).
No. You can check out as a guest — just provide your game Player ID and an email address for your receipt. Creating an account lets you view your order history and earn perks.
If a transaction fails and your top-up is not delivered, you will be refunded in full to your original payment method, typically within 3 to 14 business days. See our Refund Policy for full details.
Yes. Payments are processed entirely by our licensed payment gateway over an encrypted connection. We never see or store your card or banking details.