SHOPI

Terms of Service

1. Acceptance of Terms

By accessing or using SHOPI (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. What We Provide

SHOPI sells digital game credit top-ups and related digital products. Orders are fulfilled digitally through authorized third-party suppliers and delivered directly to the game account you specify at checkout.

3. Your Responsibility: Player ID Accuracy

You are solely responsible for entering the correct game Player ID (and server/zone where applicable) when placing an order. Top-ups delivered to a valid Player ID that you supplied cannot be reversed. Double-check your details before paying.

4. Pricing & Payment

All prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise and may change without notice. Payments are processed by our authorized payment gateway. An order is only confirmed once payment is successfully received.

5. Digital Delivery

All products are digital and are generally delivered within minutes of payment confirmation. Once a top-up has been successfully credited to the account you specified, the sale is final, subject to our Refund Policy.

6. Prohibited Use

You may not use the Service for any unlawful purpose, including fraud, money laundering, or purchases made with stolen payment credentials. Abusive chargebacks, automated purchasing, and attempts to exploit pricing errors are prohibited. We may cancel orders and suspend accounts involved in such activity.

7. Limitation of Liability

To the maximum extent permitted by law, SHOPI is not liable for indirect or consequential losses arising from your use of the Service, including in-game losses, account penalties imposed by game publishers, or delays caused by suppliers or payment providers. Our total liability for any order is limited to the amount you paid for that order.

8. Governing Law

These terms are governed by the laws of Malaysia, and any disputes are subject to the exclusive jurisdiction of the Malaysian courts.

9. Changes to These Terms

We may update these terms from time to time. The latest version will always be posted on this page with its effective date. Continued use of the Service after changes constitutes acceptance.

Privacy Policy

1. Introduction

This policy explains how SHOPI collects, uses, and protects your personal data, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Data We Collect

When you place an order or create an account we may collect your name, email address, phone number, game Player IDs, and transaction records. Payment card and banking details are collected and processed by our payment gateway — we never see or store them.

3. How We Use Your Data

We use your data to fulfil orders, deliver receipts, provide customer support, prevent fraud, and — only if you opt in — send you promotional updates.

4. Sharing With Third Parties

We share order details with our payment gateway and top-up suppliers strictly to the extent needed to process your payment and deliver your purchase. We do not sell or rent your personal data to anyone.

5. Cookies & Sessions

We use essential cookies to keep you signed in, remember your cart and currency preference, and protect forms from abuse. These are required for the site to function.

6. Data Retention

Transaction records are retained as required for accounting, tax, and fraud-prevention purposes, after which they are deleted or anonymised.

7. Your Rights

Under the PDPA you may request access to or correction of your personal data, or withdraw consent to its processing. To exercise these rights, contact us through the support page.

Refund Policy

1. Failed or Undelivered Orders

If your payment succeeds but the top-up cannot be delivered (for example, supplier failure or an invalid product), you will receive a full refund to your original payment method.

2. Refund Timeline

Refunds are initiated once the failed transaction is confirmed and typically reach your account within 3 to 14 business days, depending on your bank or e-wallet provider.

3. Successful Deliveries Are Final

Top-ups successfully delivered to the Player ID you provided are non-refundable. Digital game credits cannot be withdrawn from a game account once credited.

4. Wrong Player ID

Orders delivered to an incorrect but valid Player ID that you supplied are assessed case by case, but a refund is generally not possible. Contact us immediately if you notice a mistake — if the order has not yet been processed, we will try to stop it.

5. How to Request a Refund

Submit a request through the support contact form with your transaction reference (TRX-...), the game, and a short description of the issue. We aim to respond within 24 hours.

6. Chargebacks

Please contact us before raising a chargeback with your bank — most issues are resolved faster through our support team. Chargebacks filed on successfully delivered orders may result in account suspension.

Legal